REFUNDS AND EXCHANGE OF GOODS – TERMS & CONDITIONS
1. Your right to a refund of purchase price.
1.1 You are entitled to a refund for items you purchase from Langknitt if the item is: (a) faulty and the fault or defect or (b) not ‘of merchantable quality’, meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or (c) not fit for its purpose, meaning that the item does not do what you reasonably expected it would, AND you return the item within 10 working days after purchase and provide Langknitt with proof of purchase, such as your Langknitt confirmation email, receipt or bank statement. If you do not return the item within 10 working days, you will not be entitled to a refund the purchase price but you will be entitled to exchange the goods or have them repaired.
1.2 Langknitt reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.
1.3 If you are entitled to a refund but you would prefer to exchange the item or receive a Langknitt gift voucher of equivalent value to the item, Langknitt is happy to exchange or give you the gift voucher instead of a refund.
2. Langknitt’s ‘Change of Mind Policy’
2.1 Langknitt is not legally obliged to give refunds of the purchase price or gift vouchers on items, or exchange them, simply because you have changed your mind about the purchase.
2.2 However under our own Langknitt ‘Change of Mind Policy’, if you simply change your mind we do offer an exchange or gift voucher of value equivalent to the purchase price for most items provided that: (a) you return the item within 10 working days from the date of purchase; and (b) the item is unworn and in its original condition; and (c) all original labels and tickets are attached to the item; and (d) you provide a Langknitt confirmation email, receipt or bank statement.
2.3 The Langknitt ‘Change of Mind Policy’ does NOT apply under any circumstances to purchases of the following items: (a) Lingerie (b) Hosiery (c) Men’s Underwear (d) Babies Underwear (e) Soap or (f) Hand Cream.